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        Code of Conduct:

Bernie supports:

The social model

Now the internationally recognised way to view and address ‘disability’

which seeks to change society to accommodate people living with impairment; it does not seek to change persons with impairment to accommodate society. People with disability have the right to be fully participating citizens on an equal basis with others.   They are able to make decisions for their own lives based on their free and informed consent and be active members of society.


Bernie abides by:

- The National Disability insurance Scheme Act 2013 (NDIS Act)

NDIS takes a lifetime approach to support, investing in people with disability early to improve their outcomes later in life.’ The Act aims to give effect to Australia’s obligations under the Convention on the Rights of Persons with Disabilities, and to improve the lives of people with disability in Australia.

- The Federal Disability Discrimination Act 1992 (DDA) provides protection for everyone in Australia against discrimination based on disability. It also aims to promote equal opportunity and access for people with disability.

- UN Convention on the Rights of Persons with Disabilities (CRPD), 2006

Includes:  Article 24 The Right to An Inclusive Education

-  National Standards for Disability Services (NSDS), 2014

There are six National Standards that apply to disability service providers in Australia:

  • Rights. The service promotes individual rights to freedom of expression, self-determination and decision-making, and actively prevents abuse, harm, neglect and violence.

  • Participation and Inclusion. The service works with individuals and their families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.

  • Individual Outcomes. Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.

  • Feedback and Complaints. Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.

  • Service Access. The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.

  • Service Management. The service has effective and accountable service management and leadership to maximise outcomes for individuals.

                                          THE NDIS CODE OF CONDUCT:

The NDIS Code of Conduct will require workers and providers delivering NDIS supports and services to do the following in providing those supports and services:

1. Act with respect for individual rights to freedom of expression, self-determination and decision-making in accordance with applicable laws and conventions.

2. Respect the privacy of people with disability.

3. Provide supports and services in a safe and competent manner with care and skill.

4. Act with integrity, honesty and transparency.

5. Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability.

6. Take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability.

7. Take all reasonable steps to prevent and respond to sexual misconduct.

Bernie supports Zero Tolerance to Abuse:
This includes human rights for all people with a disability - see this short film:







                                    or go direct to this URL to see the video:


NDIS Provider or Support Complaints:

The National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission:
Is an independent body working with providers to improve the quality and safety of NDIS supports and services, investigate and resolve problems, and strengthen the skills and knowledge of providers and participants across Australia. Phone 1800 035 544

Other Complaints:

The Office of the Commonwealth Ombudsman safeguards the community in its dealings with the Australian Government. If you feel you have been treated unfairly or unreasonably they will help you find a solution. Their service is free.

Phone: 1300 362 072

See our 'Complaints Policy' page for further information.

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